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atar.ready@gmail.comJ-Dev Services Pty Ltd
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Common Questions
- How do I reset my password?
- Self-service reset isn't available yet. Email atar.ready@gmail.com and we'll send a reset link. If you signed up with Google, just click "Sign in with Google" - no password needed.
- Will my progress carry over if I switch devices or clear my browser?
- Yes. Progress, bookmarks, and notes sync to your account and restore automatically on any device once you sign in. Drawings are drawn on the screen only and are not saved - treat them like scratch paper.
- My uploaded PDF is missing on another device / after clearing browser data. How do I get it back?
- Exam PDFs are stored privately in your browser (IndexedDB), not on our servers. If you switch device or clear site data, just re-upload the same official PDF from the state authority's website - we'll recognise it by its fingerprint and all your progress is still there.
- Why did my PDF show "Not recognised"?
- We only match the unmodified official PDFs from SCSA (WA), QCAA (QLD), VCAA (VIC), and NESA (NSW). Re-saved, compressed, or annotated copies won't match. Download a fresh original - see Copyright & Sources or use the built-in download panel on the Upload page.
- Where do I get the official exam PDFs from?
- The Upload page has a download panel with direct links to each year's official PDF for supported subjects. The full list of authority sources is on the Copyright & Sources page.
- Can I use ATAR Ready on my phone / tablet?
- Yes - the viewer works on Chrome (Android) and Safari (iPad/iPhone), with palm-rejection tuned for iPad drawing. For the best experience, use landscape mode on tablets.
- How do I cancel my subscription?
- If you're on a paid subscription, open the menu in any study guide and click "Manage Subscription" to go to the Stripe billing portal. If you don't see the option (promo-code or lifetime access), just email us.
- Will more subjects be added?
- We're always working on adding more subjects. If yours isn't listed, let us know - it helps us prioritise.